Ask for an explanation
Important
You don’t have to ask for an explanation of the decision; you can ask to have the decision looked at again straight away.
You should ask for an explanation of the reasons for the decision if you don't know whether the decision is right or if you want more information to help you challenge the decision.
Action
Contact the local authority using the contact details on your Council Tax bill and ask for an explanation of the decision. If you can, it is a good idea to do this in writing and to keep a copy of what you sent.
If your first language isn't English, the local authority should provide an interpreter to explain the decision.
Time limits
There are strict time limits if you want to try to get a Council Tax Support decision changed. So, if you would like an explanation of the decision, you should ask for this as soon as possible.
If you still think the decision is wrong
You may be able to ask to have the Council Tax support decision looked at again, find out more on the next page.