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The Turn2us helpline

Our helpline is free, confidential and independent. We give support and information to people who don't have access to the internet or find it hard going online.

High volume of calls

We are experiencing a large volume of calls which may cause longer than usual waiting times.

If you can, please try using our website first:

If you need detailed help with you situation, try our Find an Advisor tool

Our helpline is free, confidential and independent. We give support and information to people who find it hard going online.

Turn2us helpline

Not everyone can go online or use devices like computers, laptops or smartphones. We want anyone facing financial challenges to be able to access the help available to them. 

We support people over the phone by completing our online tools on their behalf, we then post, email or text them their results. We show people what they can apply for and empower them to take the next steps to access help. If you don’t speak English or it is not your first language, we can use a translation service to make sure you get the help available to you. Just let the adviser know when you are connected.

We can:

  • Help you complete a benefit calculation
  • Help you find grants
  • Find an adviser to help with benefits, debt, housing & legal issues
  • Use web chat for help with our tools

We can’t:

  • Give immediate money or emergency funding
  • Give benefits advice or tell you what to do
  • Provide emotional support
  • Advocate on your behalf
  • Change benefit decisions
  • Offer advice on appeals

Contacting the helpline

Call us on: 0808 802 2000, 9.00 am - 5.00 pm Mondays-Fridays.

All calls are free from a UK landline and from most mobiles. If you are calling from a mobile, please check with your network provider. Or please use our contact form

Write to us: Turn2us, Hythe House, 200 Shepherds Bush Road, London W6 7NL.

Text Relay service is available for those who are deaf or hard of hearing.