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Turn2us Intermediaries User Guide - Registering and logging in

Registering and logging in


If you are an intermediary and would like to register for a Turn2us intermediary account, please click on the 'Register' button at the top right hand corner of the website. 

Select the option that says 'Are you working with people in financial need?'

Registering organisation

Before you can register as an intermediary, your organisation must be registered and approved by Turn2us.

If your organisation or branch is not listed on our system, you can request for it to be added.

The organisation is the main office of the charity/company that operates independently.

Branches may be a separate office, department, team or scheme with an organisation.

An example would be Save the Children UK. The main office would be the 'organisation' and the local offices it has across the UK would be the 'branches' (as they operate according to the main office policies and procedures).

Some charities have independent offices, such as Citizens Advice. In this case, the organisation would be the main office of the local Citizens Advice bureau.

If your organisation listed, you can carry on registering for an intermediary account.

If your organisation isn't listed, click the ‘I can't find my organisation’ button and fill in the 'Request a new organisation' form that appears. A form asking you to add branch details on the form will then appear.

Once you have submitted this form, the system lets you set up an intermediary account.

Turn2us will check the details of your 'new organisation' form and may contact you if we have any questions about your organisation.

When we have approved your organisation, you and your colleagues will be able to register for a Turn2us intermediary account.

Logging in

To login, you will need your username (your email address) and the password you created when you set up the account.

To log in, please click on the ‘Login’ button at the top right corner of the website and enter your login details on the page that appears.

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