You are now leaving the Turn2us site. Turn2us is not responsible for content on third party sites.


Financial support during times of need for people who work or have worked in retail and the related service industries
Family together laughing

retailTRUST improves the lives of everyone involved in retail and the related service industries.

We offer emotional, physical, vocational and financial support through retailHUB. We are here for you 24 hours a day, seven days a week. Our wellbeing services are 100% confidential.

Who can apply?

You can apply to retailHUB if:

  • You are currently working in retail

  • You have worked in retail but are currently unemployed or were made redundant

  • You left your role in retail due to caring responsibilities

  • You are retired following a career in retail.

Find out more about retailTRUST's eligibility criteria

Crisis, welfare, vocational and educational grants

We offer a variety of non-repayable grants to support you:

Apply for a crisis grant if you experience an unexpected emergency, a change in circumstances or a sudden gap in income. Our grants can cover a range of emergencies including: 

  • Rent, mortgage, council and utility arrears

  • Deposit to secure accommodation

  • Essential appliances

  • Feeding your family

  • Heating costs

  • Emergency repairs.   

Our welfare grants provide support for a longer period of time and can pay for:

  • Disability items

  • Life-changing situations – health and capability

  • Home repairs, adaptions and improvements

  • Funeral expenses

  • Respite breaks.

Educational and vocational grants are available for individuals who are looking to advance their retail careers. We can fund a diverse range of training and qualifications such as:

  • ILM leadership and management training

  • CIPD courses in human resources and people development

  • ACA chartered accountant qualification

  • CIM courses in marketing

  • NVQs and diplomas in sales and customer service.

Apply for a grant from retailTRUST through our online grants portal

What other support do we offer?

We provide free and confidential:

  • Counselling support

  • Legal guidance

  • Money and debt advice.

We work with other organisations who may be able to assist you.

What our beneficiaries say

Sam’s story

After Sam’s relationship broke down, he became homeless and took shelter at a friend’s house. Sam was struggling to secure payment on a property but thankfully, Sam had eight years of retail work behind him and was able to apply for financial support. Sam received a grant to help pay towards a deposit on a new property and the first month’s rent. Sam can now start thinking about starting a new chapter, thanks to retailHUB.

Winter fuel support

“Wow that's amazing! Thank you so much for providing winter fuel support to us. This is such a massive weight off my mind: I can't tell you how relieved I am. Because of your support, I will be able to keep my home warm for my children throughout the winter season. Once again, thank you so much.” Emma

*All names have been changed in line with our confidentiality policy.

Find out more

For more information about our wellbeing services, please call us on 0808 801 0808 or email

Apply for a grant from retailTRUST through our online grants portal

Browse the retailTRUST website

Read the Turn2us Grants Search profile on retailTRUST